Terms of Business

Payment Terms

The Contractor’s charges will be invoiced calendar monthly and invoices are required to be paid 30 days from the date of invoice. In the event of any payment not being received, the Contractor reserves the right to add compound interest at 3% per week to the overdue sum.

Payment methods for the charges of the Contractor can be made by standing order or bank transfer direct to the Contractor.



The customer accepts and understands that any breakage/damage or theft must be reported within 24 hours from our service date.  Brite Start Cleaning has public liability insurance which will provide cover in the event of any damage or loss caused by negligence or omission of the cleaner.  Brite Start Cleaning reserves the right not to be responsible for: cleaning work not complete due to the lack of hot water or power; third party entering or present at the customer’s premises during the cleaning process.



Contracted clients have the right to terminate as per their individual contract. One off scheduled cleaning may be cancelled free of charge by giving at least 24 hours advanced written notice.  Work to be cancelled for Monday must be cancelled the previous Friday. Customer agrees to pay 50% of the full price of a cleaning visit if the customer cancels less than 24 hrs prior to the scheduled appointment. All cancellations to be given in writing. Customer agrees to pay the full price of the cleaning visit in the event of a lock out causing Brite Start Cleaning to be turned away or problem with customer’s keys. If keys are provided they must open the lock without any special efforts or skills.  Customers to give advanced notice in writing. 


After cancellation of cleaning service  

By entering into a service agreement with Brite Start Cleaning Ltd, the customer agrees after termination of the cleaning service he/she will not hire or use any services provided by a present or past cleaner introduced by start Cleaning Ltd. 


By ordering Brite Start Cleaning Ltd services by telephone or e-mail, the customer agrees to be bound by Brite Start Cleaning’s terms and conditions. These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Brite Start Cleaning Ltd reserves the right to make any changes to any part of these terms and conditions without giving prior notice.